FAQ

Yes. I completed my Diploma of Photography in 2022 and continue to develop my skills through ongoing learning and real-world experience. Photography is a craft that never stops evolving, and I’m always learning new techniques, refining my editing, and exploring creative ways to present my images.

Every photographer works differently — this is my approach. Each image I deliver is individually edited, never batch-processed. I treat automotive images the same way glamour photographers treat portraits, refining every detail with care and creativity.

This process gives Nic’s Pics its signature look and is why my photography is priced as a professional service, not a hobby.

Yes, I’d love to support your event and capture photos for you.
If the event is local, I’m generally happy to attend at no charge. For events outside the area, depending on the situation, I may need to charge a fee to help cover travel and associated costs. I’m always happy to discuss this with you and find an arrangement we’re both comfortable with.

If you’re running a charity event or supporting a worthwhile cause, I’m often more than happy to donate my time and services where possible.

We accept the following credit cards: MasterCard, Visa, Debit Card & AfterPay

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@nicspicsphotography.co.nz just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. As most items are designed one off items, they are unable to be returned for a refund. 

If the item is an "Merchandise" product and is faulty, we reserve the right to offer a replacement as the first remedy. If the replacement item is also faulty, a refund will be issued on return. 

Depending on the season, orders can take between 2-7 days to be printed, they are then are couriered out to you via NZ Courier's Overnight service.

If you are rural delivery, this then gets handed over to your Rural Delivery service and should be delivered to you within 3 days. 

If you are ordering prior to Christmas, we recommend placing your order by the 15th December in order to guarantee delivery prior to Christmas. 

Currently, We only ship within New Zealand. This is due to the commercial printer shipping direct to the customer & they don't offer International Shipping, so to post overseas, would then increased shipping costs by having it shipped within NZ and then again to ship to an international address.

Shipping costs depend on the value of items you have purchased.

To keep it simple, they are based of prices as below.

$0.00 - $25.00 = $8.99

$25.01 - $70.00 = $14.99

$70.01 - $120 = $19.99

$120.01 and over = $29.99

Yes. We’ll provide tracking information in your delivery confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.

If the item is a personalised item, please note, there is no ability to return for an exchange or refund. We will provide a replacement should the item be faulty in anyway, however due to the nature of this service, I am unable to provide refunds, exchanges or credit's for personalised items.

If you have purchased an "Merchandise" item, if faulty, I will first offer a replacment. If the replacement is also faulty, I will then issue a refund. 

I do not offer refunds for "change of minds". 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact me via info@nicspicsphotography.co.nz with the details. I will respond within 48 hours. We will then offer to first replace the item. 

Unfortunately we do not offer refunds for "Change of Minds".

I have opted to utilise a Commercial Quality printing company, as they have the technology & the industrial high grade professional printers that provide amazing quality prints. The printers ship directly to you after printing, to save on shipping costs & time. This company is currently based in Auckland.

The table below is a guide only for the MINIMUM resolution required to produce a reasonable quality canvas print.